Terms and conditions for using synanovae's services and website
These terms of service ("Terms") govern your use of the synanovae website and services provided by synanovae AG. By accessing our website or using our services, you agree to be bound by these Terms.
Last updated: January 2026
By accessing and using the synanovae website (synanovae.pro) and our e-commerce analytics services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
These Terms apply to all visitors, users, and others who access or use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.
synanovae provides e-commerce analytics services, including but not limited to performance dashboards, sales analytics, customer behaviour analysis, inventory management insights, and marketing performance tracking. Our services are designed to help online retailers understand and optimise their business performance.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We may also impose limits on certain features or restrict access to parts of our services without notice or liability.
When using our services, you agree to:
You are responsible for all activities that occur under your account and for ensuring that your use of our services complies with all applicable laws and regulations in your jurisdiction.
The synanovae website, services, and all content, features, and functionality are owned by synanovae AG and are protected by Austrian and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our content without our prior written consent, except as permitted by applicable law or as explicitly allowed by these Terms.
All trademarks, service marks, and logos used on our website are the property of synanovae or their respective owners. You may not use any trademark, service mark, or logo without the prior written permission of the owner.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
We comply with the General Data Protection Regulation (GDPR) and Austrian data protection laws. For detailed information about how we handle your personal data, please review our Privacy Policy.
We strive to maintain the availability of our services, but we do not guarantee uninterrupted access. Our services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
We reserve the right to suspend or terminate access to our services at any time, with or without notice, for any reason, including but not limited to violation of these Terms or suspected fraudulent or illegal activity.
If you purchase services from synanovae, you agree to pay all applicable fees as described in your service agreement. Payment terms and conditions will be specified in separate agreements or invoices.
All fees are non-refundable unless otherwise specified in writing. We reserve the right to modify our pricing at any time, with appropriate notice to existing customers.
To the fullest extent permitted by law, synanovae AG shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.
Our total liability to you for all claims arising from or relating to these Terms or our services shall not exceed the amount paid by you to synanovae in the twelve months preceding the claim.
Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that our services will be uninterrupted, error-free, or completely secure. You use our services at your own risk.
You agree to defend, indemnify, and hold harmless synanovae AG, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of our services or violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of Austria, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Austria.
If you are a consumer residing in the European Union, you may have additional rights under local consumer protection laws, and nothing in these Terms affects those rights.
We encourage you to contact us first if you have any concerns or disputes regarding our services. We will make every effort to resolve issues amicably through direct communication.
If a dispute cannot be resolved through direct communication, any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Graz, Austria.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to a breach of these Terms.
Upon termination, your right to use our services will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.
Your continued use of our services after any changes to these Terms constitutes acceptance of those changes.
If you have any questions about these Terms, please contact us:
Email: legal@synanovae.pro
Phone: +43 3164085042
Address:
synanovae AG
Josefstädter Straße 123
8072 Graz, Styria
Austria